How we collect information
We will collect information from you if you:
Register to use our website; this will include your name, address, email address and telephone number.
Place an order for products or services on our website, this will include your name including business name, address, contact details including telephone number and email address.
Complete online forms, take part in surveys, write posts on any message boards, post any blogs or participate in any other interactive areas that appear on our website.
Provide your contact details to us when registering to use or accessing any product or service we provide.
Contact us offline for example by telephone, fax, email or post;
Visit or browse our website, this will include information about your website visit or use of our products or services using cookies or similar technologies.
What we use your information for:
We will use your personal information to provide any information on services that you have requested or any products that you have ordered. We may also contact you for feedback on your use of our products, services or our website.
We may use your personal data for internal purposes such as auditing, data analysis, and research to improve our products, services, website, and customer communications.
We may also use your information if you have contacted us by email or offline with your consent to do so to send important notices, such as communications about purchases and changes to our terms, conditions and policies. Because this information is important and sometimes critical, you may not opt out of receiving these communications.
From time to time, we may use your information that has been submitted by yourself with consent to contact you with details about our products and services which we feel may be of interest to you. We or they may wish to contact you for this purpose by telephone, post or email.
You have the right at any time to stop us from contacting you for marketing purposes. If you wish not to be contacted by us you can send us an email with your request to email@example.com.
Sharing your information
We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond any essential requirement other than specified by law.
We do not collect information about you other than when you specifically knowingly provide it by contacting us by email or by filling in your contact details on contact forms. We only use your email address to respond to your email enquiry.
We may pass collective information about the use of our website or our products or services to third parties but this will not include information that can be used to identify you personally.
We will disclose your information if we are required to by law. We may disclose your information to enforcement authorities if they ask us to, or to a third party in the context of actual or threatened legal proceedings, provided we can do so without breaching data protection laws.
Cookies and Traffic Data
Cookies are small text files which are transferred from our website, product or service and stored on your computer’s hard drive. They are widely used in order to help websites work, or work more efficiently, as well as to provide general usage information to the owners of the site.
There are different types of cookies
Web analytics and similar services
Our website uses web analytics services. Web analytics cookies allow us to recognise and count the number of visitors and see how they move around the website, product or service. This helps us make our service to you better.
We keep a record of traffic data which is logged automatically by our server, such as your Internet Protocol (IP) address, the website that you visited before ours, the website you visit after leaving our site. We also collect some site, product and service statistics such as access rates, page hits and page views. We are not able to identify any individual from traffic data or site statistics.
Social media icons
Read further details about the cookies that we use on our websites.
How to disable cookies
Most web browsers allow some control to restrict or block cookies if you wish, however if you disable cookies you may find this affects your ability to use certain parts of our website, products or services. For more information about cookies and instructions on how to adjust your browser settings, see the Internet Advertising Bureau website www.youronlinechoices.co.uk.
If we hold any information about you which is incorrect or if there are any changes to your details please let us know so that we can keep our records accurate and up to date.
If you would like to update your records or see a copy of the information that we hold about you, you can contact us by email at Admin@PetShopPet.co.uk.
Security and storage of information
We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.
Some communications sent over the internet, such as email, may not be secured unless they are encrypted. Although we do our best to monitor and improve how we protect your personal data, we cannot guarantee the security of your data which is transmitted to our website or other products and services via an internet or similar connection and any transmission of data to our site is at your own risk.
If we have given you (or you have chosen) a password to access certain areas of our website, product or service please keep this password safe – we will not share this password with anyone.
If you follow a link from our website, product or service to another site or service, this policy will no longer apply. We are not responsible for the information handling practices of third party sites or services and we encourage you to read the privacy policies appearing on those sites or services.
For information about our site and Promotional Offers you can contact us at Admin@PetShopPet.co.uk.